ServiceNow Implementation
Complex organizations, sometimes require software applications and tools designed specifically to support and optimize large operations. ServiceNow is a cloud-based platform that provides IT service management (ITSM), and it can be beneficial for a wide range of organizations such as large enterprises, IT departments, service providers, healthcare organizations, and government agencies.
Our ServiceNow Professional Services practice helps organizations implement, customize, and optimize their use of the ServiceNow platform.
These services can be tailored to meet the specific needs of each organization and can range from short-term projects to long-term partnerships.
IT Service Management (ITSM)
ServiceNow is widely used for ITSM, helping organizations to manage their IT infrastructure, including incidents, problems, change requests, and service requests. ServiceNow’s ITSM features can improve IT operations by automating manual tasks and providing real-time visibility into the status of IT services.
HR Service Management
ServiceNow can be used to manage HR processes, such as onboarding, benefits administration, and employee records management. This can help organizations streamline HR operations and improve the employee experience.
Customer Service Management
ServiceNow can be used to manage customer service operations, including case management, knowledge management, and self-service portals. This can improve the efficiency and effectiveness of customer support and help organizations to provide a better customer experience.
Project Management
ServiceNow can be used to manage projects, including project planning, task management, and resource allocation. This can help organizations to improve project visibility, control project costs, and increase project efficiency.
Asset Management
ServiceNow can be used to manage assets, including hardware, software, and facilities. This can help organizations to track assets throughout their lifecycle, improve asset utilization, and reduce costs.
Professional Services
Planning and Preparation
- Identify goals and objectives
- Discovery and analysis
- Scope definition
- Project plan
Implementation
- Setup ServiceNow platform
- Workflow configuration
- Create custom forms and reports
- Setup integrations
- Testing and validation
- Data migration
Optimization and Upgrade
- Performance tuning
- Data governance
- Process Improvement
- Upgrade to new versions